Refund policy

Returns & Refund Policy

At Better Day, your satisfaction comes first. If you are not completely happy with your purchase, you can return it under the conditions below.

30-day right to return

You have 30 days from the date you receive your order to request a return, without giving any reason. This goes beyond the 14-day statutory withdrawal period that applies to online purchases in the European Union.

Return conditions

To be eligible for a return, your item must be:

in the same condition in which you received it;
unworn, unused and unwashed;
with its original tags and in its original packaging;
accompanied by proof of purchase (order number).

How to start a return

Contact us at thevelmoraonline@gmail.com or through our Contact page with your order number and the item concerned. Once your request is approved, we will send you the return instructions and address. Items sent back without a prior request cannot be accepted.

Non-returnable items

Some items cannot be returned, including personalised or made-to-order items, health, hygiene and personal-care products that have been unsealed after delivery, final-sale items (unless faulty) and gift cards. If you are unsure about your item, please get in touch.

Damaged, faulty or incorrect items

Please inspect your order as soon as it arrives. If an item is faulty, damaged or not what you ordered, contact us straight away with photos so we can resolve it quickly. In these cases, return shipping is on us.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a new order.

Return shipping costs

Except for faulty, damaged or incorrect items, return shipping costs are paid by the customer.

Refunds

Once we receive and inspect your return, we will let you know whether your refund is approved. Approved refunds are issued to your original payment method within 14 days. Depending on your bank or card issuer, it may take a few extra business days for the credit to appear. If more than 15 business days have passed since your return was approved, please contact us.